Meta Title: What Customer Support and Services Does Altafiber Provide?
Meta Description: Altafiber provides a variety of customer services and support to its customers, as well as the general public. Take a look at it here.
Table of Contents:
· Phone Support
· E-Mail Support
· Active Website
· Installation
· In-Person and Remote Support
· Internet Packages Altafiber Offers
1. Fioptics 400 Mbps Internet
2. Fioptics 800 Mbps Internet
3. Fioptics 1 Gig Internet
4. Fioptics 2 Gig Internet
· Final Thoughts
Be it any business from any industry, customer service, and support are an important part of keeping your customers happy and satisfied. Customer service includes a wide range of activities, like providing after-sale support, answering questions and concerns, solving problems for your customers, returning orders, and more.
Altafiber is one of the most renowned fiber internet providers operating in Kentucky, Ohio, and Indiana. There are multiple reasons why people prefer Altafiber over other internet providers, which include fast internet speeds going up to 2 Gbps, reliable and uninterrupted connection, unlimited data caps, and top-notch customer service.
In this article, let’s take a detailed look at the Altafiber customer service and support it provides to its customers, as well as the general public.
Phone Support
Altafiber offers phone support to it’s the general public across the three states it operates. Phone support is the most common way customers get in touch with Altafiber’s service team since it’s also the fastest way of getting their issues resolved.
ALtafiber’s phone number, 855-591-2568, is easily available on its website or on the internet. You can dial this number and request assistance from the customer service agent. He or she will direct your call accordingly after you mention your city, address, and other required details.
E-Mail Support
For matters that are not very urgent, like information gathering and related questions, Altafiber maintains e-mail support. Anyone with an internet connection can access and send Altafiber e-mails and the expected time duration in which a customer service agent gets back is usually 2-3 business days.
You can ask for internet details, package specifications, change of plans, or any other concern via e-mail.
Active Website
Altafiber maintains an active website that is accessible to everyone. The website offers live chat support, a self-service portal, and an updated FAQ (Frequently Asked Questions) page. Existing customers can access their account information, while other people can find answers to some of the questions they may have, saving time and making it more convenient for them to search for information regarding Altafiber’s internet and its packages.
Installation
If you have subscribed to any of Altafiber’s internet packages, Altafiber offers professional installation as a part of the package. The installation charges may vary depending on the area you live in. A team of professionals from Altafiber will install your router, wiring, and any other equipment required within a business day or two after you sign up.
In-Person and Remote Support
Altafiber offers in-person and remote support to its customers. In-person support includes resolving all sorts of problems with a customer’s internet, be it related to hardware or software issues. A professional or a team will reach your residence and check any equipment or component that is causing problems with your internet and either repair or replace it.
Remote support includes instances where there’s a software or network problem. A professional will access your internet network or account and fix any problems that can be done remotely. Otherwise, your request will be directed to the in-person support team.
Internet Packages Altafiber Offers
Apart from excellent customer service, Altafiber also offers premium internet packages with high speed and stable internet connection. Take a look at these packages here:
Fioptics 400 Mbps Internet
Download Speed
400 Mbps
Upload Speed
200 Mbps
Data Limit
Unlimited
Max No. of Devices
10
Price
$39.99 per month
Fioptics 800 Mbps Internet
Download Speed
800 Mbps
Upload Speed
400 Mbps
Data Limit
Unlimited
Max No. of Devices
15
Price
$49.99 per month
Fioptics 1 Gig Internet
Download Speed
1 Gbps
Upload Speed
500 Mbps
Data Limit
Unlimited
Max No. of Devices
25
Price
$59.99 per month
Fioptics 2 Gig Internet
Download Speed
2 Gbps
Upload Speed
1 Gbps
Data Limit
Unlimited
Max No. of Devices
No Restriction
Price
$79.99 per month
Final Thoughts
Altafiber is one of the best internet service providers operating in the United States. Its internet packages cater to everyone’s needs, are affordable, and offer great customer service. If you have any questions or need details, you can reach out to ALtafiber’s customer service team now!
